Certificate of Authenticity (COA)

Every single item we sell is guaranteed authentic, but for that extra peace of mind you can add a certificate of authenticity to your order. 

Add this COA to your cart for every item that you want to authenticate. If you have multiple items please send us a message on IG or email to verify what items you want a COA for.

COAs take up to 48 hours to produce and will come from a 3rd party authenticator. COAs will be printed out and sent along with your items.

If you have any questions at all, please contact us HERE.

By completing a purchase, you acknowledge and agree to all terms below.

Authenticity Guarantee

All items sold are 100% authentic and guaranteed authentic at the time of sale. We are an Entrupy verified seller.

Certificates of Authenticity (COAs) must be added to the cart prior to checkout by searching “COA.” COAs cannot be added after purchase.

Any concerns regarding authenticity must be reported immediately upon receipt of the item. Failure to do so constitutes acceptance of authenticity.

Certificates of Authenticity (COAs)

COAs are $25 unless otherwise stated in the item description. Some items include a COA at no additional cost.

Not all brands or items are eligible for Entrupy authentication. If an item is not eligible, a certificate from a trusted third-party authenticator will be provided. No refunds or disputes will be accepted based on the authentication method used.

Final Sale / No Returns

ALL SALES ARE FINAL.

No returns, refunds, exchanges, or store credit will be issued for any reason, including but not limited to condition, odor, wear, fit, buyer’s remorse, or post-purchase discoveries.

By completing checkout, you waive all rights to refunds and returns.

Pre-Loved & Vintage Condition

All items are pre-loved and/or vintage unless explicitly stated as new. Signs of wear, aging, patina, and prior use are inherent characteristics and are not considered defects.

Condition, Photos & Hidden Flaws

We make every reasonable effort to accurately photograph and describe each item. All photos are part of the item description and condition disclosure.

By purchasing, you confirm that you have reviewed all photos carefully, read the full item description, and accepted the item’s condition as shown and described.

Please note that items may contain minor, hidden, or undetectable flaws. We cannot assess or guarantee conditions beneath fabric, inside linings, between layers, or under hardware. We can only disclose what is visible, tangible, or detectable at the time of listing.

We are not responsible for issues discovered after purchase, after use, or after cleaning, restoration, or alteration.

Odor Disclosure

Scent perception is subjective. Pre-loved items may carry storage, vintage, or material-related odors. Odor is not grounds for return, refund, or dispute.

If an odor is unusually strong or foul, it will be disclosed in the listing.

Color Accuracy

Color appearance may vary due to lighting, photography, and screen or device settings. Color variation is not considered a defect and is not grounds for dispute.

Measurements & Fit

Measurements are approximate and provided as a courtesy. We are not responsible for fit issues. Please review measurements carefully prior to purchase.

Shipping, Risk of Loss & Insurance

Once an order has shipped and tracking has been provided, risk of loss transfers to the buyer.

We are not responsible for shipping delays, loss, theft, or damage caused by the carrier.

Shipping insurance is available upon request prior to shipment and is strongly recommended. If insurance is declined, the buyer assumes full responsibility for lost, stolen, or damaged packages once shipped.

Live Sale Purchases

All live sale purchases are final sale. Claiming or bidding on an item during a live sale constitutes a legally binding purchase.

Verbal descriptions during live shows are supplemental. Final condition and acceptance are based on listing photos and written descriptions.

Chargebacks, Disputes & Fraud

By completing a purchase, you agree not to file a chargeback or payment dispute without first contacting us to attempt resolution.

All chargebacks will be formally disputed with supporting documentation, including proof of authenticity, listing descriptions, photographs, proof of delivery, communication records, and acceptance of these Terms of Purchase.

Fraudulent chargebacks may result in permanent purchasing bans and legal action where applicable.

Sales Tax

Applicable sales tax will be calculated and collected at checkout in accordance with state and local laws.

Customer Responsibility

It is the buyer’s responsibility to read and understand all listing details, review all photos, and ask questions prior to purchase.

Failure to do so does not constitute grounds for refund, return, or dispute.

Contact

Questions must be asked before purchasing.

Please contact us via email-info@lussoandlux.com or Instagram @lussoandlux.

Returns Policy

ALL SALES ARE FINAL.

Due to the nature of our unique sourcing and the sale of pre-loved and new luxury items, we do not accept returns, exchanges, refunds, or store credit for any reason.

By completing a purchase, you acknowledge and agree that all items are sold as-is and final sale. Please review all photos carefully, read item descriptions thoroughly, and check measurements prior to purchasing.

Failure to review listing details, photos, or measurements, or failure to ask questions prior to purchase, does not constitute grounds for a return, refund, or dispute.

Shipping

We currently ship within the United States. A flat-rate shipping fee of $10 is applied at checkout.

International shipping may be available upon request. Please contact us prior to purchase for international shipping rates and availability.

Once an order has shipped and tracking information has been provided, risk of loss transfers to the buyer. We are not responsible for shipping delays, loss, theft, or damage caused by the carrier.

Shipping insurance is available upon request prior to shipment and is strongly recommended. If insurance is declined, the buyer assumes full responsibility for lost, stolen, or damaged packages once shipped.

Signature confirmation is available upon request prior to shipment. If signature confirmation is declined, we are not responsible for packages marked as delivered by the carrier.

Address Accuracy

Buyers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete address information provided by the buyer.

Returned to Sender / Refused Packages

If a package is returned to us due to refusal, failed delivery attempts, or incorrect address information, the buyer will be responsible for any reshipping fees.

Original shipping fees are non-refundable. Returned-to-sender packages do not qualify for refunds.

Small Business Shipping Schedule

We are a small business and ship orders once per week on Tuesdays.

Tracking information will be sent to the email address provided at checkout once your order has been packed and is ready to ship. Please allow appropriate time for processing and carrier transit.